Welcome to We Do Tennis...

PAYMENTS:

• Payments are made upfront, monthly by Direct Debit, collected on the first working day of the month. We charge the same amount per month, irrespective of how many sessions there are in a month
• You can join our scheme at anytime, if you join mid month your first DD payment will be the beginning of the following month and we will use our payment system to charge you a pro rata amount for the first few sessions
• We only charge you for 40 weeks per year, but will aim to run 45 sessions per year. This covers weeks where you may not be able to make the sessions
• The amount we charge per session is determined by maximum numbers, length of time, coach qualification and may vary across our venues

PROGRAMME TIMINGS:

• We normally run 5 x 9 week programmes throughout the year, with the 9th week being match week, where our coaches run competitions in all of the sessions
• After the 9 weeks we have a one week break. We take two weeks off in the summer, and two weeks at Christmas (see below for our yearly calendar)
• Our clubs ask us to ensure that all our regular players become members of the club. This is normally a nominal cost, but helps the club access funding for their facilities. We will send you information regarding membership at your club if applicable
• Players are more than welcome to play across clubs, or more than once per week. Speak to your coach for more information

WEATHER POLICY:

• We always aim to run our sessions, whenever it is safe to do so, please see our weather policy below
• Our philosophy and starting point are that we do not cancel lessons – our coaches will aim to be at the venue, providing it is safe to do so
• In the event that we have to cancel, we will do this near the start time (as the weatherman often gets it wrong and weather can change very quickly)

CANCELLING YOUR BOOKINGS:

• There is no obligation to stay on the programme, but please give us notice by the 10th of the month to stop at the end of that month, to enable us to fill the space on the programme. We will stop the payments with Go Cardless (our Direct Debit provider) to make things easier for you
• Please e-mail admin@wedotennis.co.uk with any cancellation requests. Please note that refunds will not be issued for missed sessions
• Our prices are reviewed every year, and we will notify you well in advance of any price changes. 
• We hate companies that offer better deals to its new customers, to the detriment of existing, long-term customers (see our great price freeze offer below)

Each venue will have it's own Welfare Officer and policies, that you can find on their website or noticeboard. We also have a National Welfare Officer, Niki, who can be contacted at training@wedotennis.co.uk or 07976367646 if you have any questions or concerns. 

All of our coaches are LTA Accredited, meaning they have all completed a national safeguarding course within the last three years, have a DBS check and have been approved by the LTA to coach. 

We have a number of policies and procedures in place to ensure we run safe, inclusive and fun activities at all times. We work closely with each venue and Club Welfare Officer to try and exceed the LTA safeguarding national standards

CLICK HERE TO ACCESS THE LTA SAFEGAURDING FOR CHILDREN AND YOUNG PEOPLE